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AceHR
Support

Real people who know
the whole codebase

Support for Ace HR comes from the people who build it. There is no first-line script and no ticket queue to escalate through.

Included with your licence

First 12 months

Every licence comes with a year of email support and version updates from the day you buy.

  • Email support, responses within 2 business days
  • Help with installation and configuration questions
  • All new releases and security patches
  • Bug fixes prioritised against the next release
Most common

Updates & Support Renewal

$199

per year, optional

Carries the same support and update access into year two and beyond. Skip it and your installation keeps running exactly as it is.

  • Continued releases and security patches
  • Email support at the same response target
  • Assistance when upgrading across major versions

Priority Support

$399

per year, optional

For organizations where HR downtime is a real operational problem — payroll week, month-end, an audit in progress.

  • Same-business-day response, 4-hour target for outages
  • A named contact rather than a shared inbox
  • Quarterly review call on upgrades and capacity
Custom development

Shaped around how
your organization works

Because you hold the source, Ace HR can be shaped around how your organization actually works — custom approval chains, local payroll rules, integrations with systems you already run.

How an engagement runs

  1. 1You describe the outcome you need, not a spec — we will work out the implementation.
  2. 2We scope it and send a fixed quote, including how it affects future upgrades.
  3. 3You approve, we build, and you review it running before it lands in your copy.
  4. 4It ships into your installation, documented, and maintained against future releases.
Discuss a custom build
Reaching us

Where to send
which kind of question

Existing installation

Something broken, confusing, or behaving unexpectedly.

Get support

Before you buy

Licensing, invoicing, and whether it fits your environment.

Talk to us

Urgent, already a customer

Email us directly and say it is urgent. Priority support customers get a same-business-day response.

Email us
Support questions

What people ask
before committing

Need something Ace HR does not do yet?

Tell us what it is. If it is a fair ask we may build it into the product; if it is specific to you, we will quote it.

Describe what you needSee what exists today

Holding the source code means the answer is rarely 'that is not possible'.